Process & Conditions
For individuals
1. Getting in touch
You contact me by email (florian.fahrenbach@gmail.com) or via the contact form. A brief description of your concern helps me prepare the initial conversation. I typically respond within two business days.
2. Free initial consultation
In a short, non-binding initial consultation (approx. 30 minutes, online via Zoom), we get to know each other. We clarify your concern, your expectations and whether my services are a good fit for your situation. This consultation is free of charge and without obligation.
3. Agreement and start
If we decide to work together, we agree on goals, framework and the first appointments. Counselling typically begins with a deeper exploration of your needs in the first regular session.
Before counselling begins, you will receive a counselling agreement and a consent form for signature.
4. Counselling process
Sessions take place at the agreed rhythm – typically every one to two weeks. Each session lasts 60 minutes. Between sessions, there’s space for reflection and implementation.
For vocation coaching, the process typically comprises approximately 8 sessions with a clear goal: formulating your personal vision.
5. Conclusion
We regularly evaluate progress together. Counselling ends when the agreed goals have been achieved. There is no minimum commitment.
For companies
1. Contact & needs assessment
You get in touch and describe your starting situation. In an initial conversation (free of charge, approx. 30–60 minutes), I understand your needs, context and organisational requirements.
2. Tailored proposal
Based on the needs assessment, I prepare a tailored proposal including the suggested model (EAP contingent, workshops or combination), scope and pricing.
3. Delivery
Depending on the engagement, I work in confidential individual sessions with employees, in workshops with teams or a combination of both. I adapt to your structures and rhythms.
4. Evaluation
On request, I provide regular anonymised reports on programme usage – without any inferences about individual participants.
Framework conditions
Format
Individual counselling takes place primarily online via Zoom. You receive the access link by email before each session. Workshops can also take place on-site at your company.
Duration and frequency (individual counselling)
- Individual session: 60 minutes
- Recommended rhythm: weekly or biweekly
- Duration of the process: individual, typically 4–10 sessions
- Vocation coaching: approx. 8 sessions
Language
Counselling is available in German and English.
Pricing
Individuals
| Service | Duration | Price |
|---|---|---|
| Initial consultation (introductory) | 30 min. | free |
| Individual counselling / coaching | 60 min. | CHF 180 |
| 5-session package | 5 × 60 min. | CHF 850 |
Companies
Scope and pricing for Employee Assistance Programmes and workshops are agreed individually. Get in touch – I’m happy to prepare a proposal.
Payment
Payment by bank transfer (invoice). Cash payment for in-person appointments by arrangement.
Cancellation policy
Appointments can be cancelled or rescheduled free of charge up to 24 hours before the session. For later cancellations or no-shows, a flat fee of CHF 120 will be charged.
Invoicing
Billing takes place after each session or monthly by invoice. Payment term: 30 days.
Insurance coverage
Psychological counselling and coaching are generally not covered by the basic health insurance (KVG) in Switzerland. Some supplementary insurances may contribute to costs. Please check with your health insurer.
Confidentiality
I am bound by professional confidentiality. All counselling content is confidential. Information is only shared with third parties if you expressly release me in writing.
For Employee Assistance Programmes: the company receives anonymised usage statistics on request, but never information about the content of conversations.